Community Management Programs

Choose Your Own Service Level

Full Service

With Full Service you will receive the following

  • Check and electronic payments posted daily and deposited to your dedicated operating account.
  • Monthly reports, including balance sheet, income statement, budget comparison, disbursement register, delinquency report, copies of invoices, bank statements and reconciliation reports, all delivered by the 15th to a secure online portal with board-restricted access.
  • Online approval of invoices with approval criteria you set. Once approved, payments are issued to vendors either electronically or by digitally-signed check. Board approvers can view the invoice, the GL code and bank account before payment is issued.
  • Collections managed in conjunction with your attorney with MMI monitoring actions and a concise, case-by-case report included with your financials. Late fees are applied and late notices are issued by MMI.
  • The board and your attorney will have access to online payment histories.
  • Audit & tax support for your CPA either in our office or electronically. We will issue vendor 1099s and manage the filing of personal property returns, county registrations and tax returns.
  • Property transfers, bankruptcies processed.
  • A secure, web portal where your members can view their statements in real-time on computer, phone or tablet, and make online payments by automatic ACH payment, e-check or credit card (credit card fees apply).
  • FAQs about your association on the online portal
  • Issuance of resale disclosure packages (fees paid by requester)
  • Experienced, accredited manager supported by Client Services, Assistant Managers and Accounting Team
  • Manager attendance at recommended number of meetings per year
  • Documented site visits (reports with pictures) according to recommended schedule
  • Resident inquiries answered by our client services team Monday-Friday
  • After-hours emergency call service, answered locally by trained maintenance personnel
  • Mobile app, fully functional and customized to your community
  • Ability to deliver communications via U.S. mail, email and text
  • Searchable governing documents online
  • Documents storage on the portal
  • Architectural change request management through the online portal
  • Vendor management
  • Meeting notices sent in accordance with Maryland law and your bylaws
  • Annual meeting administration
  • Budget with line-by-line narrative and one budget meeting with the board
  • Discounted labor rates from our maintenance team
  • Capital project management
  • Group insurance program (typically better coverage with average premium savings as much as 14% for condos)
  • Insurance claims management
  • Credit reporting
  • HO6 monitoring (for condominiums)
  • Clubhouse rental management
  • Gate and pool access management
  • Covenants enforcement with photos and full violations support newsletters


U-Manage is an enhanced financial management program for smaller communities or larger communities with on-site management. You receive the complete Financial Management portion of Full Service PLUS use of our systems to create and manage your own portal and portal services. And, MMI is there to consult on an as-needed basis.

  • Budgeting & budget process management
  • Annual meeting administration
  • After-hours emergency call service, answered locally
  • Access to our maintenance team at discounted labor rates
  • Group insurance program (typically better coverage for condos with an average premium savings of 14%)
  • Insurance claims management
  • Capital project management
  • Credit reporting
  • HO6 monitoring (for condominiums)
  • Covenants enforcement with photos and full violations support

But Wait There’s More…

Innovia Logo

You also get Innovia Community Management Co-Op

Access to MMI’s Real Estate Division, specializing in rental management, leasing and sales at discounted rates to homeowners in MMI-managed communities, whether or not your property needing service is in that community.

Access to the savings and advantages of our co-operative buying service. MMI is backed by the power of a community management cooperative that collectively manages over 1.5 million units. We pass along savings to our communities and homeowners. More than just a buying service, this co-op offers you the advantages of a big box management company but you still get a locally-owned and operated firm.